MSP ENGINEERING AT ENTERPRISE DEPTH

The engineering team
you'd hire if you could.

24×7×365 Managed NOC. Managed SOC with EDR and SIEM. Managed backup and DR. Senior consulting for the projects your internal team doesn't have bandwidth to design. One contract, one roster of senior engineers, one phone number at 3 a.m.

13+
Years delivering
24×7
NOC & SOC coverage
7
Reference clients
4
Service pillars

Two ways to work with us.

MSPs hire us as an extension of their operations team. Enterprises hire us for senior engineering their internal roadmap doesn't have room for. Same roster; different shape.

FOR SERVICE PROVIDERS

Scale your MSP without re-hiring.

Shared and dedicated 24×7 NOC/SOC coverage, white-label tenant visibility through Espira.io, and senior engineering on tap for the customer projects your senior engineers can't take.

FOR ENTERPRISES

Senior engineering, on tap.

Cloud migration strategy, data-center design, network re-engineering, disaster recovery planning — delivered by senior engineers with deep public-cloud and on-prem experience.

01 · MANAGED SERVICES

Managed NOC.

24×7×365 senior engineering eyes on every tenant. Shared-services or dedicated, delivered through Espira.io so your customers see a branded portal, not a ticket queue.

Coverage
24×7×365

What's included

24×7×365 coverageWeekends, holidays, 3 a.m. Tier 2 on call.
Proactive monitoringVM, host, datastore, network. Alerts filtered by Insight AI.
Full ticket lifecycleTriage, claim, resolve. PSA sync to your ConnectWise or Halo.
Change & patch managementWindowed patching, approval gates, rollback runbooks.
Espira.io portalMulti-tenant, white-label, Insight AI included for every seat.
Monthly ops reviewMTTR, ticket velocity, trends. Not a PDF — a working session.

How it works

1
Onboard

Connect your PSA, hypervisors, and monitoring stack to Espira.io. Typical onboarding: 2–3 weeks for full visibility.

2
Runbook design

We author per-customer runbooks for your top 20 incident types. You approve; they're executable from day one.

3
Go live, iterate

Coverage starts. Monthly ops reviews tune thresholds, add runbooks, retire noise. The NOC gets smarter every month.

02 · MANAGED SECURITY

Managed SOC.

Always-on detection and response. EDR and SIEM operated by analysts who've seen the incident before — because they ran it at another customer last week.

Response
< 15 min

What's included

Endpoint detection & responseCrowdStrike, SentinelOne, or Defender — managed, tuned, patrolled.
SIEM & log managementAggregation, retention, correlation rules. Compliance-grade retention.
Vulnerability assessmentQuarterly scans, prioritized remediation, patch planning.
Incident responseContainment, forensics, ransomware playbooks, customer comms.
Security awareness trainingPhishing simulations, quarterly awareness modules, reporting.
Compliance postureSOC 2, HIPAA, PCI DSS reporting artifacts on demand.

How it works

1
Posture assessment

Two-week assessment: existing tooling, gaps, compliance obligations. You get a gap report you can take to a CFO.

2
Deploy & tune

EDR rollout, SIEM ingest, correlation rules. Typical environment reaches steady-state in 4–6 weeks.

3
Operate & report

Continuous monitoring, quarterly tabletop exercises, audit-ready reporting whenever the board asks.

03 · BUSINESS CONTINUITY

Managed Backup & DR.

Backup you can actually restore from. Disaster recovery you can actually fail over to. Tested quarterly, reported monthly, owned by Espira.

Restore tested
Quarterly

What's included

Managed backup operationsVeeam, Rubrik, Cohesity. Policy, monitoring, failure remediation.
Quarterly restore testsDocumented, auditable, with pass/fail reporting to your insurer.
Replication & DR failoverZerto or native replication. Runbook-driven failover & failback.
RPO/RTO by tierTier-based policies: Gold / Silver / Bronze, priced per tier.
Immutable & air-gapped copiesRansomware-resistant storage, offsite copies, regular verification.
Audit-ready reportingSuccess rates, RPO compliance, restore drill evidence packets.

How it works

1
DR design

We map workloads to tiers. You get a DR plan document your auditor will actually read, not shelve.

2
Deploy & baseline

Backup fabric stood up or inherited. First full backup, first restore test, written runbooks. Baseline in 4–6 weeks.

3
Operate & prove

Daily monitoring, monthly reporting, quarterly restore drills. We prove it works before an outage demands it.

04 · CONSULTING

Consulting.

Senior engineering for the projects your roadmap can't finance and your team can't interrupt itself to build. Public and private cloud strategy, data-center design, network re-engineering, modernization.

Typical engagement
8–16 wks

What's included

Cloud migration strategyPublic, private, hybrid. Roadmap, app landscape, financial modeling.
Data-center design & modernizationCapacity, power, cooling. Compute, storage, interconnect. BOM through go-live.
Network re-engineeringCore & edge HA, protocol-driven failover, non-stop forwarding.
Modernization & refactoringLegacy app assessment, containerization path, cost-out plans.
DR & business continuityRTO / RPO modeling, runbooks, paired-site design and failover drills.
Documentation & transferAs-built docs, runbooks, knowledge transfer to your field team.

How it works

1
Scoping workshop

1–2 days on-site or remote. We leave with a problem statement, constraints, and a written fixed-scope proposal.

2
Design & validation

Detailed design, BOM, risk register. Proof-of-concept where warranted — on your gear, at your site.

3
Deliver & hand-off

Build, test, cut over. Documentation, runbooks, training. Optional post-deploy support retainer.

Four phases. Every engagement.

Whether it's a 6-week DR design or a 3-year NOC contract, Espira runs the same four-phase arc. You always know where the engagement is and who owns the next deliverable.

Discover

Workshops, current-state assessment, constraint mapping. You leave with a written problem statement we both agree on.

1–2 WEEKS

Design

Detailed design, BOM, risk register, runbooks. POCs where the risk budget calls for them. Nothing starts building without sign-off.

3–6 WEEKS

Deliver

Build, integrate, test, cut over. Senior engineers on the keyboard — not a tiered subcontractor chain.

4–12 WEEKS

Operate

Optional retainer for managed services, post-deploy support, or quarterly ops reviews. Hand-off is a door, not a cliff.

ONGOING

Transparent, tiered, and never
commodity-priced.

Espira does not publish list prices because every engagement is sized. But we can tell you the shape of the commercials so there are no surprises in the sales conversation.

Managed services

Billed per customer-tenant or per-endpoint depending on service. Tiered SLAs. Annual contracts with quarterly reviews. Typical MSP customers land on the $10–40K/month band.

Consulting

Fixed-scope proposals after a 1–2 day paid scoping workshop. No hourly billing for engineers you've never met. Typical engagements run $50–250K.

Tell us what's
keeping you up.

30-minute discovery call. We leave with enough context to write you a real proposal — or tell you we're not the right partner.

Talk to sales Talk to enterprise sales